Meet Qcify's new Customer Success Manager

Meet Bert Switten, our new Customer Success Manager. We’re excited to welcome Bert to our Customer Success Team! Bert joins us from within the industry, where he already helped out food processing companies both on the sales and the service side with every question you can imagine.

As Qcify’s new Customer Success Manager, Bert will use his knowledge of the Qcify platform, our third-party integrations, and training techniques to propel the onboarding experience in a way that will set customers up for success from day one.

Want to know more? We asked Bert to tell us a little bit about himself and his new role. See below for the full Q&A!

What will your role be as Customer Success Manager?

I’ll be guiding new clients through the sales process, providing them with training and serving as their point of contact within Qcify. Once they have our systems installed, I’ll remain as a technical resource if issues arise and will work with their team to assist with those issues.

What are the top five points of feedback you heard about Qcify prior to joining them?

1. Very close collaboration with their customers to achieve the most optimal solution
2. Ease of use of the system
3. Objectivity and consistency of the data
4. No more manual data transfer due to 3rd party integrations
5. The systems are getting better and faster due to AI

Any other interesting facts we should know about you?

I moved to California almost 5 years ago and enjoyed every single day. Outside of work I'm on a mission to visit every single National Park in the United States of America.